Jira Service Management Implementation for a Leading Indian Law Firm: Enhancing Operational Efficiency and Service Delivery
Customer Introduction
Founded in 1911, this prestigious Indian law firm operates in major cities including Kolkata, New Delhi, Bengaluru, Mumbai, Chennai, and Singapore. Known for its expertise in banking, corporate law, M&A, dispute resolution, and more, the firm has advised on high-profile cases like Tata Group’s investments and Paytm’s IPO. It has a rich legacy, having been involved in drafting the Indian Constitution and significant business deals. The firm’s innovative approach and ethical standards make it a trusted advisor to top business houses and multinationals
Key Highlights
Digital transformation across IT and other teams with Jira Service Management
Automated employee data retrieval and management within JSM
Reduced email volumes by 25%
Easier compliance with industry regulations
Enhanced operational efficiency and streamlined business processes
Improved user experience and automated processes potentially increasing productivity by 15-20%
Engagement
DevTools engaged with the customer on a journey of adoption using Jira Service Management transitioning from a legacy way of managing IT service requests through mail. This implementation aimed to enhance operational efficiency, improve service delivery, and streamline various business processes across the organization. The engagement focused on developing complex workflows to suit the business needs of service request management & customer service management.
Product Stack
Client Testimonial
“I would like to take this opportunity to thank Devtools for the client support and expertise provided on launching the JSM program at the firm. Really appreciate the hard work and dedication showcased by the DevTools team in understanding the requirements and providing timely support on the open items. The teams’ product knowledge and zest to learn has led to the successful deployment of the modules in scope.”
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