Hypercare (Dedicated Premium Support) is the period of time immediately following a system go-live where an elevated level of support is necessary to ensure the seamless adoption of a new system, DevTools Hypercare packages offer extra support to the customers, and it aims to help new and existing customers understand how to use the product, service, feature, or program with hand holding experience along with solving user queries on-demand when in need.
Solving customer problems one at a time
- Unavailability of expert resources with the right skill.
- Utilization of experts
- Third party integration challenges to enhance the product functionality
- Lack of the right tools and resources to keep customers happy
- Outdated supply chain management practices
- Not upgraded to latest version
- Poor monitoring of servers deployed
- Lack of knowledge on Atlassian specific administration activities
- Manual tasks which are time consuming
Atlassian Hypercare support is proposed after the tools/solution have been deployed. It is generally technical support or make a seamless adoption of the tool. Software products and technologies covered under this category include all Atlassian products. The Hypercare support offers to ensure a smooth, effective transition & oversee the project activities & further assess improvement. Atlassian Hypercare support is an engagement designed to help our customers leverage the best practices tailored to their organization’s needs.
Atlassian Hypercare includes the following areas without being limited to only these areas
- Critical On-demand premium support for end users when in need
- Gap analysis & Recommending Best Practices
- Adoption of the product
- Trainings & Workshops on Atlassian stack of Products
- Periodic Upgrades, performing health-checks for optimized performance
- SLA management of Atlassian tools
- Any other critical support that may arise due to 3rd party applications related to Atlassian Products
How Can DevTools Help?
DevTools as a Platinum Partner of Atlassian is now “Cloud Specialized” serving since 2016 and has been in the business of empowering customers in their journey with digital transformation by adopting Atlassian Stack of Products. We have large pool of Atlassian Certified Consultants with hands-on experience and several successful services projects related to Migration from Server/DC to Cloud, Server to DC, Implementation & Adoption of Cloud Products such as Jira Software, Jira Service Management, Jira Work Management, Confluence, Bitbucket, Bamboo.
As a part of the Atlassian Hypercare support, we work closely with customers and implement necessary changes to the applications in line with their business needs. DevTools provides a flexibility package such as 250 hours and 500 hours that can be utilized over a period of 6 months to help our customers with certified resources.
