Why Atlassian JSM (ITSM)?
Every company has its IT operations and companies need to implement ITSM tools like JSM where customers/users shall collaborate with team members on a centralized platform such that all stakeholders get visibility into the incident, problem and change management which integrates with asset management along with tracking SLAs and OLAs.
Jira service management’s new approach to ITSM helps teams break free from the past. It puts development and IT operations on a unified platform to collaborate at high velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Jira service management represents the next generation of Jira service desks.
- JSM makes it easier to categorize request type by organizing and prioritizing these requests in a single place
- With Jira Service Management, you can unlock high-velocity teams by empowering every team to deliver great service fast
- JSM also helps in enhancing visibility and speeding up workflow between business, IT, and development teams
- Tune Jira Service Management to meet unique needs, while breaking down silos.
Solving customer problems one at a time
- Lack of communication between the customer support team and other departments is a common help desk issue
- Insufficient help desk service results in customers having problems that cannot be resolved quickly and effectively
- Another common help desk problem is inconsistent or slow response times
- Delivering and measuring the outcome of the IT processes translated into development and closed-loop feedback to improve the product and quality of services
What Is Atlassian JSM (ITSM) Implementation?
Jira service management is a service desk solution from Atlassian to cater to a part of ITIL processes and their implementation. Built on Jira, it encompasses deeper service management practices across service requests, incidents, problems, changes, knowledge, asset, and configuration management. Jira service management brings synergy between IT, development, operations and business teams with defined processes and measures.
How Can DevTools Help?
DevTools has years of experience and expertise in Jira service management. We offer a variety of services such as migration/integration/initial implementation/ hypercare etc. A full range of enterprise-level services is offered by JSM certified consultants.
DevTools establish the ITSM process using JSM with automation to keep the services aligned with the varied requirements.
