Hypercare (Dedicated Premium Support) is the period of time immediately following a system go-live where an elevated level of support is necessary to ensure the seamless adoption of a new system, DevTools Hypercare packages offer extra support to the customers, and it aims to help new and existing customers understand how to use the product, service, feature, or program with hand holding experience along with solving user queries on-demand when in need.
Solving customer problems one at a time
- Unavailability of expert resources with the right skill.
- Utilization of experts
- Third-party integration challenges to enhance the product functionality
- Lack of the right tools and resources to keep customers happy
- Outdated supply chain management practices
- Upgradations not made to the latest version
- Poor monitoring of servers deployed
- Lack of knowledge of GitHub-specific administration activities
- Manual tasks which are time-consuming
GitHub Hypercare support is proposed after the tools/solution have been deployed. It is generally technical support or make a seamless adoption of the tool. Software products and technologies covered under this category include all GitHub Variants, features & products. The Hypercare support offers to ensure a smooth, effective transition & oversee the project activities & further assess improvement.
GitHub Hypercare support is an engagement designed to help our customers leverage the GitHub best practices tailored to their organization’s needs.
GitHub Hypercare includes the following areas without being limited to only these areas
- On-demand premium support for users when in need
- Workshops for users on working in a repository, GitHub workflow, best practices on permissions
- GitHub Enterprise, GitHub Actions, GHAS and related support
- Periodic upgrade, performance health check specifically for GitHub Server
- Any other critical support that may arise due to 3rd party applications related to GitHub platform
How can DevTools help?
DevTools is the longest serving Advanced Certified Partner with GitHub since 2017 and has been in the business of empowering customers in their journey with digital transformation by adopting GitHub Enterprise platforms. We maintain a large team of Certified GitHub Consultants with hands-on experience and several successful services projects related to implementation, migration & adoption of GitHub products – GitHub Enterprise, GitHub Advanced Security, GitHub Actions and GitHub Copilot.
As a part of the GitHub Hypercare support, we work closely with customers and implement necessary changes to the applications in line with their business needs. DevTools provides a flexibility package such as 250 hours and 500 hours that can be utilized over a period of 6 months to help our customers with certified resources.
We help address the customer problem in relation to repository user access management, developing the process and pipelines catering to address the deployment challenges along with the institutionalization of adhering to securities standards and removal of vulnerability embedded into the code or system.
