Why GitHub Post Implementation Support?
Once the GitHub solution is rolled out and users start using it, the tools become business-critical. There is a need for them to implement the user feedback, improvements, and change requests which can help enhance the users’ experience and thereby productivity.
Solving customer problems one at a time
- Unavailability of expert resources with the right skill.
- Utilization of experts
- Third-party integration challenges to enhance the product functionality
- Lack of the right tools and resources to keep customers happy
- Outdated supply chain management practices
- Upgradations not made to the latest version
- Poor monitoring of servers deployed
- Lack of knowledge of GitHub-specific administration activities
- Manual tasks which are time-consuming
What is GitHub Post Implementation Support?
Post-implementation support is proposed after the tools/solution have been deployed. It is generally technical support or break/fix service that is delivered for specific software products.
Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software. Software support services do not include software license code updates and upgrades, which vendors often report as software maintenance.
The post-implementation support offers to ensure a smooth, effective transition & oversee the project activities & further assess improvement
GitHub post-implementation support is a fixed-duration engagement designed to help our customers leverage the GitHub best practices tailored to their organization’s needs.
GitHub post-implementation may include the following areas without being limited to only these areas –
- Support users with queries on GitHub along with DevSecOps implementation
- Workshops for users on working in a repository, GitHub workflow, best practices on permissions
- GitHub server maintenance activities related to upgrading the server, health checks of the server, monitoring of the server
How can DevTools help?
DevTools has been a certified partner with GitHub since 2017 and has been in the business of empowering customers in their journey with digital transformation while adopting GitHub Enterprise platforms.
As a part of the GitHub post-implementation support, we work closely with customers and implement necessary changes to the applications in line with their business needs.
DevTools provides a flexibility package such as 250 hours and 500 hours that can be utilized over a period of 6 months to help our customers with certified resources.
We help address the customer problem in relation to repository user access management, developing the process and pipelines catering to address the deployment challenges along with the institutionalization of adhering to securities standards and removal of vulnerability embedded into the code or system.
Our Process
- Identify a SPOC for project communication with required stakeholders with DevTools and the customers.
- Ensures that the required infrastructure, access and approvals are in place for DevTools to perform the activities.
- Ensure that the status of the activity carried out is updated in the tracker in a timely manner.
- Ensure that the risk-action-issue log is updated in a timely manner.
- Communicates to required stakeholders on a need basis.
