Why Managed Services?
DevSecOps tools platform is very critical to customers’ software delivery and maintenance. Any downtime could have a direct impact on business deliverables. Hence it is critical to have high availability of this platform which triggers a need for managed services.
Solving customer problems one at a time
- Dealing with multiple technologies and tools like JIRA, GitHub, and Jenkins
- Hiring resources with versatile technology stack
- Managing the roster 24 x 7 x 365
- High-cost teams with lower utilization
- Upgrade and maintainability of the tools
What are Managed Services?
Providing L1 and L2 services for the entire DevSecOps tools platform 24 x 7 x 365 with the help of a rostered team with the option of shared and dedicated.
Commitment to the SLA for day-to-day operations. Along with that, we will take care of 2 minor upgrades of every tool in the stack with a commitment of 99% planned availability.
The scope will be to manage incidents, problems and regular operations.
Transfer the ownership and reduce the cost of ownership and that enables customers to focus on other business priorities.
Available AMC Packages to manage applications availability with shared teams.
Note: We can create a custom package with other DevSecOps tools
How can DevTools help?
Certified experts with round-the-clock availability to ensure the platform is available for development, testing and release teams.
Our Process
- Once the order is placed, we will do an assessment of the existing applications and highlight the gaps that need to be addressed
- Setup VPN and monitoring infrastructure tools like Nagios + Grafana
- If needed, we get necessary training (process, compliance) from the customer side beyond the tools
- Onboard the team with necessary infrastructure and credentials
- Provide our JSM for incidents and requests submission
- SLAs will kick start
